The Banking Adjudicator's Handbook

This guide covers the role and functions of the Banking Adjudicator and provides readers with the framework, both organisational and legal in which the Adjudicator operates.

The Banking Adjudicator's Handbook is an invaluable guide for banking customers and the banks themselves, providing information on how to access the resources and support that the Adjudicator offers. Anyone who uses the banking system has a powerful ally in the Adjudicator to help to ensure that customers complaints are addressed.

Key benefits

• Provides readers with the framework, both organisational and legal in which the Adjudicator operates

• Outlines the role, mandate and procedures of the OBA in a clearly accessible form

• Enables banking customers with legitimate disputes to make better use of the resources provided by the Adjudicator

• Creates awareness of consumer education, confidentiality and common problems including mortgage, suretyship, lost cheques and ATM fraud

Who should purchase?

• Banks

• Banking customers

• Law firms

Topics Covered

• Origin and Development of Ombudsman Office

• The Office of the Banking Adjudicator

• The structure, role, powers and jurisdiction of the OBA

• The role of the Banking Adjudicator

• The banks and their customers

• How to apply for assistance

Appendices:

• Banking Adjudicator's Terms of Reference

• Rules of Procedure of the OBA

• Code of Banking Practice

• List of Directors of the Banking Adjudicator

• Sample Adjudication Reports

• Advice

• Application for Assistance Form

• Directory of Useful Organisations

The Banking Adjudicator's Handbook is available online from Butterworth's. Just click here.