Protecting your rights!

17 March 2005 - Daily Sun
Lebogang Padi

Some of the complaints I receive are banking-related, including home loan queries, ATM scams and bank transactions.

As you know, lawyer's fees are steep, but one can have one's matter resolved free of charge. Regarding banking problems, one can approach the Ombudsman for Banking Services (OBS).

Advocate Neville Melville, Ombudsman for Banking Services, has this to say about his organisation:

Lodging a complain with the OBS is simle. But the first port of call is the bank. To lodge a complaint with the bank, one needs to ensure the bank issues a reference number.

Having lodges the complaint with the bank, one should get a response within a month.